Consumer Mediation

In accordance with Article L612-1 of the French Consumer Code, Hauloa adheres to a consumer mediation service for the amicable resolution of disputes.

📞 Hauloa Customer Service — always try this first

Before any mediation, please contact our customer service. We respond within 4 business hours and find a solution in 95% of cases.

• 📧 Email: contact@hauloa.com
• 📝 Form: Contact Page
• ⏱️ Response time: < 4 business hours (Monday-Friday 9am-6pm)

⚖️ If the dispute persists — Consumer Mediator

If no amicable solution is found within 60 days, you can free of charge contact our consumer mediator:

Note: adhesion is being finalized. In the meantime, you can directly contact the DGCCRF.

🌍 European Online Dispute Resolution Platform

If you reside in the European Union, you can also use the ODR (Online Dispute Resolution) platform of the European Commission:

→ ec.europa.eu/consumers/odr

📋 Conditions for Referral

• You must have first attempted a written approach with Hauloa
• Refer the matter to the mediator within 1 year from the date of the complaint
• The dispute must not be under examination by another mediator or judge

🛡️ DGCCRF — Directorate General for Competition

To report an unfair commercial practice:

→ signal.conso.gouv.fr

Page updated on May 17, 2026. Hauloa is committed to fully complying with French and European consumer law.