Contact

Contact

A question, a problem, a suggestion? We're here to help.

📧 Email — the quickest way

contact@hauloa.com
Response within 24 business hours (often within a few hours)

⏰ Customer service hours

  • Monday — Friday: 9am - 6pm (CET)
  • Weekend: closed (but we read your emails and will reply on Monday)
  • French public holidays: closed

📬 Why contact us?

Subject Response time
Order tracking 2-4h
Pre-purchase questions 2-4h
Returns / refunds 24 business hours
Product complaint 24-48 business hours
Partnerships / Press / Affiliation 3-5 business days

📝 Before contacting us

Many questions are already answered in our FAQ (delivery, payment, returns, etc.). It could save you time!

🏢 Mailing address

Hauloa
[TO BE COMPLETED: FULL REGISTERED OFFICE ADDRESS]
France

Note: we process packages from our partner EU warehouses (Germany, Poland, France). The above address is our registered office for administrative correspondence only — please do not send returns there without contacting us first.

⚖️ For legal questions

The Hauloa team 🧡